Westpac confesses to charging thousands of deceased customers, ASIC sues

The Australian Securities and Investments Commission (ASIC) has launched legal action against Westpac regarding allegations of “poor systems, poor processes and poor governance”. The filings also address claims that Westpac charged over 11,000 deceased customers for advice fees. ASIC has filed six court cases against Westpac for alleged maladministration impacting customers. Westpac has since admitted…

Revenue NSW “unlawfully” used automated process to collect debts, says Ombudsman

An investigation into NSW’s debt collection agency found that it had abused its automated system to collect outstanding debts from vulnerable people. The state Ombudsman found that Revenue NSW’s use of artificial intelligence (AI) and machine learning was unlawful. NSW Ombudsman Paul Miller calls for “greater transparency” and accountability for agencies relying on AI and…

PM introduces “anti-trolling” legislation to unmask online commenters

The Morrison Government will introduce “anti-trolling” legislation that would appoint new obligations to social media platforms in the event of online harassment or defamation. Under the legislation, social media companies would be compelled to reveal the personal information of users being sued for defamation. On Sunday, Prime Minister Scott Morrison and Attorney-General Michaelia Cash came…